Frequently Asked
Questions

To view the last purchase price details in the Supplier PO screen, go to Purchase → Operations → Supplier PO and click Add Supplier PO. In the Supplier PO Line - Item section, click View Price History next to the Supplier Product field to view the previous purchase price details.

This issue may occur if mandatory details, such as IGST or other required fields, are not entered for the specific part. Please ensure all required details are filled in to enable submission.

To restrict invoice creation, go to HR & Administration → Masters → Organisation Details and enable the Restrict Invoice Creation option. Once enabled, the system will prevent invoice creation when FG stock is unavailable.

Go to IT → Master → Master Category, search for PART_CATEGORY, enter the required value under Create Master Data, and click Submit to save.

Go to Design & Development → Master → Part, open the required part in Edit mode, click the Price sub-tab, add the value under Create Part Price, and save. The price will then be reflected in the Sale Order.

This message is displayed because shift timing details have not been configured for the selected shift. To add shift timings, go to HR & Administration → Master → Shift, click Add Shift Details, enter the required shift timing information, and then click Save. Once the shift timings are configured, the message will no longer be displayed.

Idle Time Reasons can be added or viewed by navigating to IT → Master → Master Category, searching for "IDLE REASON", and then adding or viewing the required reasons from the available list.

The Instrument and Gauges master list can be added through Bulk Upload by navigating to Calibration → Master → Bulk Upload, selecting the appropriate Bulk Upload Type, downloading the template and uploading the data using the template.

New Make values can be added by navigating to IT → Master → Master Category, searching for "MAKE", and using the View/Edit option to create the required Make details. Once added, the new values will be available in the Make dropdown of the Instrument/Gauge screen.

If separate revision numbers are required, it is advisable to create individual Job Orders with a single line item each.

Only the sales orders that have been created in the system will appear in the PO Track Report. If a sales order has not been created, it will not be reflected in the report.

This may occur due to a session or data synchronisation issue. Please log out and log in again to refresh the session, then try again to avoid the conflict.

This functionality is available in the Supplier Job Work Out screen under the Add Expected Line Item(s) section. Instead of using Returnable DC Out, please use Supplier Job Work Out to achieve this process.

Or: When logging in with a newly created user, the system displays the Reset Password page instead of the Home page. Why is this Happening?

This is due to a recent feature update in the User module. When an Admin creates a new user, the system requires setting a password by prompting for a Temporary Password, New Password, and Confirm Password before accessing the Home page.

The Remarks column may be hidden due to the screen layout. If the Remarks column is not visible in the Control Task screen, please scroll horizontally to view the remarks.

To modify it, go to HR & Administration → Master → Organisation Details, and enter the required time in minutes under Hourly Production Entry Time (Minutes) in the Production section.

Deselect the Part Name and Customer fields. Then click on the Select Defects field, and the rejected Part Number values will be displayed in the dropdown list.

Calibration Exp is used for Expired Calibration Mail.This email will be sent daily for instruments/equipment whose calibration date has already expired.

Calibration is used for Calibration Alert Mail.This email will be sent daily as a reminder before the calibration due date.

Refer to the instructions provided in the Error Summary section of the error sheet, make the necessary corrections to the data, and then perform the bulk upload again.

The Personal Contact Number is available in the exported Excel file. However, it is not displayed as a column in the Employee Master Search screen.

The serial number may have already been processed in a previous operation. So, it will not be available for selection in the Control Task screen.

The Outsource option in the Control Item section is maintained only for validation purposes and is not linked to the Outsource Process screen. Therefore, setting "Outsource" to "No" in the Control Plan screen does not restrict or prevent the outsource process from being performed in the Outsource Process screen.

The Task Serial Number will not be displayed if "Is First Process" is set to "No" in the Control Plan → Control Plan Process section. It will also not be displayed if the previous process has not been completed. Ensure that "Is First Process" is set to "Yes" for the relevant process and that the previous process is completed for the Task Serial Number to be displayed in the Bulk Production Entry screen.

This occurs when the date, time, or time format on your laptop and mobile device do not match. Ensure both devices have the correct and synchronized date/time settings, then try logging in again